Delivery and Returns

📦 Delivery & Returns Policy

At Pribert Tools, we aim to provide a clear, fair and professional service for all customers. Please read the following information carefully before placing an order.

🚚 Delivery Information

Estimated Delivery Times

Standard delivery is 3–5 working days after dispatch. All delivery times are estimates only and may vary depending on courier performance, location and item type.

Delivery Charges

Delivery fees shown at checkout are not always the actual cost we pay to our couriers. All delivery charges are non‑refundable.

Large / Heavy Items

Some large, heavy or specialist items may be shipped directly from the manufacturer. These items may have different delivery rates and may arrive separately from other items in your order.

Incorrect Delivery Information

If incorrect address details, phone numbers or email addresses are provided:

  • The customer must pay redelivery costs, or

  • If the customer chooses to cancel instead, a 10% restocking fee will be applied.

Warehouse Collection

Collection is available from our Huddersfield location once your order is ready. Simply bring your order confirmation email.

↩️ Returns Policy

Return Timeframe

Customers may request a return within 14 days of receiving their order.

Condition of Returned Items

Unless faulty, all returned items must be:

  • Unused

  • In original packaging

  • In resalable condition

Used, damaged or incomplete items may be refused.

How to Request a Return

Customers must contact us before returning any item, either via:

  • The customer account area, or

  • Email

Returns sent without prior contact may be rejected.

Return Postage

For unwanted returns or returns caused by inaccurate customer information:

  • The customer is responsible for return postage

  • Items must be returned tracked and signed for

For faulty items:

  • Items must be returned tracked and signed for

  • Postage will be reimbursed once the fault is confirmed

🔄 Restocking Fee

When the 10% Fee Applies

A 10% restocking fee applies to:

  • All unwanted returns (changed mind, ordered wrong item, no longer needed, found cheaper elsewhere after purchase)

  • All returns caused by inaccurate customer information (incorrect address, phone number, email, etc.)

This fee covers delivery charges, admin time, payment processing fees and handling.

When the Fee Does NOT Apply

The restocking fee does not apply if:

  • Pribert Tools made an error

  • The product description was genuinely incorrect

  • The item arrived damaged

How the Fee Is Applied

The restocking fee is automatically deducted from the refund amount.

⚠️ Faulty or Damaged Items

Faulty Items

If an item is faulty:

  • Contact us within 14 days

  • Return the item tracked and signed for

  • Postage will be reimbursed once the fault is confirmed

  • A replacement or refund will be issued

Damaged in Transit

If an item arrives damaged, customers must provide:

  • Photos of the damage

  • Photos of the packaging

  • Within 48 hours of delivery

This allows us to process a courier claim and resolve the issue quickly.

🛠 Special‑Order Items

Special‑order items are non‑returnable. These include:

  • Items shipped directly from the manufacturer

  • Items not normally stocked

  • Items ordered specifically for the customer

  • Heavy machinery or bespoke workshop equipment

💷 Price Guarantee

We offer a Price Guarantee before purchase. Customers must contact us prior to ordering if they have found a cheaper price.

Finding a cheaper price after ordering does not qualify for a refund or unwanted return.

📘 Compliance

This policy is written in line with applicable UK consumer regulations and aims to provide clear, fair and transparent terms for all customers.